This position is under regular supervision and charged with providing professional expertise to the City in the area of information technology. This
position will contribute to the organization through individual and project team assignments and will be involved at various levels throughout the IT
application life cycle. This position provides primary support for work order management, asset management, and application interfaces used by the
City's Public Works divisions. Additional application responsibilities include GIS data analysis, maintenance, and efficiency studies relative to
fleet routing. This position will interact with technology professionals, customers in other City departments, other governmental agencies, vendors,
and industry consultants. Excellent communication, business analysis, and process study skills are critical components to success.
" Supporting Public Works applications including maintenance, enhancements, testing, documentation, installations, and collaboration with other I.S. staff
" Leading ad-hoc teams formed to research and resolve complex problems with technology used in supported applications and key focus areas.
" Consulting with customers in assessing and defining business needs; eliciting and documenting technology requirements; and submitting recommendations for
" Developing and maintaining expertise and interpersonal skills to meet the changing technology needs of the City.
Education and Experience: The preferred candidate will have a bachelor's degree with major coursework in Information Technology and 5 to 7 years of work
experience in an IT environment - preferably supporting work order and asset management systems or civil engineering applications. Any experience with
the following commercial applications is considered a plus - Hansen, RouteSmart, AutoCAD, and ESRI. Candidates should have a general knowledge of SQL and
Oracle databases. Entry-level .NET development skills will be of benefit for supporting existing applications.
Tasks performed by this position are primarily indoors in an office environment. A candidate must be able to maneuver consistently within the office area and
may be exposed to repetitive motion operations and long periods of sitting.
Work is done primarily Monday through Friday during daytime hours with occasional scheduled or on-call work on nights and weekends to support production
and projects. Most supported sites are within walking distance, but there will be occasions when it becomes necessary to drive and possession of a
valid N.C. Driver's license is required. This position is "exempt" and is not eligible for overtime.
The City of Winston-Salem does not discriminate on the basis of race, creed, sex, color, political affiliation, national origin, religion, or disability in
its employment opportunities, programs, services, or activities.