Gestión del Conocimiento para la Mejora de Procesos y el Intercambio de Mejores Prácticas (Knowledge Management in Process Improvement and Best Practices Sharing)

Edrisi Muñoz Mata (, Mirna A. Muñoz Mata (, Elisabet Capón (, Jezreel Mejia Miranda (

1Centro de Investigación en Matemáticas (CIMAT) A.C. Unidad Zacatecas
2Instituto Federal de Tecnología de Zúrich

This paper appears in: Revista IEEE América Latina

Publication Date: May 2014
Volume: 12,   Issue: 3 
ISSN: 1548-0992

Software process improvement involves complex decision-making activities and requires supporting tools to coordinate and optimize information exchange within organizations. This work presents the theoretical background for developing a framework capable of integrating decision levels in software development organizations. In addition, this framework aims to improve and coordinate information exchange among the different modeling paradigms/conventions. Semantic technologies, namely ontologies, stand for an opportunity to suggest the use of best practices based on the essentials of the enterprise such as size or process and business goals. This work relies on different standards, methodologies and models, which focus on process improvement and human resources management of processes related to software development. In this way, knowledge derived from the application of some of the most used technologies for process improvement is captured, allowing the use and reuse among different enterprises and processes and promoting transversal process-oriented management.

Index Terms:
Multimodel Environment, Best practices, Software process, Process improvement, Knowledge management, PDCA   

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