Definiendo un Algoritmo Afectivo para Decisiones de Compra en Entornos de Comercio Electrónico (Defining an Affective Algorithm for Purchasing Decisions in E-Commerce Environments)

Daniel Cabrera (daniel.cabrera@uv.cl)1, Nicole Araya (nicolearaya.ic@gmail.com)1, Hernán Jaime (hernan.jaime.celis@gmail.com)1, Claudio Cubillos (claudio.cubillos@ucv.cl)2, Rosa Vicari (rosa@inf.ufrgs.br)3, Enrique Urra (enrique.urra.c@mail.ucv.cl)2


1Universidad de Valparaíso
2Pontificia Universidad Católica de Valparaíso
3Universidade Federal do Rio Grande do Sul

This paper appears in: Revista IEEE América Latina

Publication Date: July 2015
Volume: 13,   Issue: 7 
ISSN: 1548-0992


Abstract:
This paper presents an affective algorithm to support purchasing decisions in e-commerce environments. The literature associated with decision-making theory includes the affective dimension as a clear human decision factor. In the same sense, several models and proposals of consumer behavior consider both affective and social dimensions as very important factors that influence each human decision. However, the related work associated with electronic commerce proposes strongly the use of rational dimension as the main decision factor. Our approach proposes the incorporation of the affective dimension as a central component within an integrated decision schema. The proposed algorithm considers three different decision factors: an objective dimension, which represents the rational decision factors; an individual subjective dimension, which represents the affective decision factors; and a social subjective dimension, which represents the social decision factors. The study case explains how the proposal algorithm can be implemented in a real scenario.

Index Terms:
Affective algorithm, purchasing decisions, e-Commerce   


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