Desarrollo de Heurísticas de Usabilidad: ¿Proceso Formal o Informal? (Developing Usability Heuristics: A Formal or Informal Process?)

Daniela Quiñones (, Cristian Rusu (, Silvana Roncagliolo (, Virginica Rusu (, César A. Collazos (

1Pontificia Universidad Católica de Valparaíso
2Universidad de Playa Ancha de Ciencias de la Educación
3Universidad del Cauca

This paper appears in: Revista IEEE América Latina

Publication Date: July 2016
Volume: 14,   Issue: 7 
ISSN: 1548-0992

There are many methods to assess the usability of interactive software systems. The Heuristic evaluation is one of the methods that allow finding many usability issues, based on a set of usability principles (heuristics). However, sets of generic usability heuristics may miss domain ‑ related usability aspects. Particularly, transactional web sites have specific features which could potentially not be considered when using generic heuristics. We developed a set of usability heuristics for transactional websites, using the methodology proposed by Rusu et al. (2011). The set of heuristics was designed, validated and refined during three iterations; experimental validation indicates that it is an effective and efficient evaluation instrument. The methodology facilitated the heuristics' design and specification. However, certain deficiencies were detected when applying it, so further improvements are necessary.

Index Terms:
Usability, Heuristic Evaluation, Usability Heuristics, Transactional Websites, Experimental Validation   

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