Visión Estratégica de la Excelencia en el Uso de la Tecnología de la Información (Strategic Vision Excellence in the Use of Information Technology)

Vicente Merchán (, Jaime Hernández (

1Universidad de las Fuerzas Armadas ESPE
2Universidad de Los Andes

This paper appears in: Revista IEEE América Latina

Publication Date: Sept. 2016
Volume: 14,   Issue: 9 
ISSN: 1548-0992

The self-assessment of quality plays a strategic role when it comes to direct or govern the use of Information Technology (IT) in a telecommunications organization. Due to its importance, it is essential to start out from a relational determination between models to suit it to the organizational reality. This work of exploratory and documentary research addresses the quality in the use of IT from the perspective of the Iberoamerican excellence model and the ISO 38500 standard, based on the knowledge about the high use that IT represents in the organization strategy.

Index Terms:
self-assessment, IT Governance, ISO 38500, NGOSS   

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