Priorização dos Fatores Críticos de Sucesso no Processo de Desenvolvimento de Software (Prioritization of Critical Success Factors In The Process of Software Development)

Murilo Borges Ribeiro (, Vinicius Diniz Duarte (, Eduardo Gomes Salgado (, Claudio Vieira Castro (

1Ericsson Inovação SA
3Universidade Federal de Alfenas (UNIFAL)

This paper appears in: Revista IEEE América Latina

Publication Date: Jan. 2017
Volume: 15,   Issue: 1 
ISSN: 1548-0992

This study aims to identify, analyze and prioritize the factors or areas that when well managed produce favorable results in the software development process using the method of decision making Analytic Hierarchy Process (AHP). Ranking the top five factors are: Plan and Project Schedule (6.47 per cent), Customer Engagement (5.96 per cent), Defining the Methodology for Development (4.43 per cent), Commitment and Motivation (4.10 per cent) and Mission Project (4.09 per cent). Given the difficulty in finding a tool to support the development of this work was proposed and developed a web system. It is the only tool developed in Brazil with version available in Portuguese.

Index Terms:
Critical Success Factors, Software Development, Multicriterial Decision, Analytic Hierarchy Process   

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