Aplicação de um Modelo Colaborativo para Apoiar a Gestão de Lições Aprendidas em um Projeto de Segurança Privada: Uma abordagem Design Science Research (Applying a Collaborative Model to Support the Management of Lessons Learned in a Private Security Project: A Design Science Research Approach)

Maurício Tessi (mttessi@hotmail.com)1, Marcirio Silveira Chaves (mschaves@gmail.com)2

1UNINOVE - Universidade Nove de Julho
2Pontifícia Universidade Católica do Rio Grande do Sul

This paper appears in: Revista IEEE América Latina

Publication Date: Aug. 2017
Volume: 15,   Issue: 8 
ISSN: 1548-0992

Since media social as Wikis, blogs and microblogs achieve corporate environments, they have gained attention in latest years in the daily life of organizations so they can be incorporated into the project management as the collaborative tools. Regarding organizations, these tools can facilitate the sharing of lessons learned and knowledge among employees of an organization and the external public. These facilities can be seen through the real-time communication, access to information for several people at the same time and information control exercised by management or organization. In addition, the lessons learned are one of the central points of this research, which contributed directly to the organization, management and the security of project teams. This study aims to assess how far does the use of an artifact produced by a management model lessons learned can contribute to managing security projects. The artifact was applied in the organization through a Web 2.0 tool, i.e. a "Wiki" which served as support project teams in collecting lessons learned. The study found also that the use of the artifact has contributed significantly to the practice of security projects, as there was an improvement in communication between the staff and the management. Another point in the study was the perceived ease of use tool for users and process efficiency. Limitations as it was realized that the Internet is still a problem, because without it the virtual tools or social media are compromised, being a hindrance to the work of the team on the field. As a contribution to the theory the device could test the Target 2.0 model a security project, which can be seen in research that there was a better understanding of the organizations on the use of social media tools in capturing lessons learned in security projects.

Index Terms:
Project Management, Lessons learned, Web 2.0 tools, Property Security, Wikis, Social Networks, Design Science Research, Technical Action Research.   

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