4 From the Guest Editors
Kevin Dooley and Farzad Mahmoodi

6 A Note on Quality: The Views of Deming, Juran, and Crosby Artemis March Competing on the Eight Dimensions of Quality
David A. Garvin

24 The House of Quality
John R. Hauser and Don Clausing

33 The Scientific Context of Quality Improvement: A Look at the Use of Scientific Method in Quality Improvement
George E.P. Box and Soren Bisguard

43 Quality Engineering
Kevin J. Dooley

65 Understanding Variation
Thomas w: Nolan and Lloyd P. Provost

75 A Systematic Approach to Planning for a Designed Industrial Experiment
David E. Coleman and Douglas C. Montgomery

87 Bashing the Baldrige
Ron Zemke

96 Building Learning Organizations
Peter Senge

105 Ten Ways to Kill a Quality Program
Claude W. Burrill