3 Project Management-Beyond Schedules and Budgets
Cinda Voegtli

5 A Leadership Profile of American Project Managers
by Thomas W. Zimmerer and Mahmoud M. Yasin

12 Congratulations, You're Promoted
by Eric Matson

18 Fear of Trying: The Plight of Rookie Project Managers
by Roger Pressman

21 "Uh-Oh. It's a Computer Systems Project"
by Alan Bailey

26 They Write the Right Stuff
by Charles Fishman

32 Evaluating the Cost of Software Quality
by Sandra A. Slaughter, Donald F. Harter, and Mayuram S. Krishna

38 Learning from Our Mistakes with Defect Causal Analysis
by David N. Card

46 Conflict and Litigation Between Software Clients and Developers
by Capers Jones

55 Managing the New Product Development Process: Strategic Imperatives
by Melissa A. Schilling and Charles W.L. Hill

69 Another Look at How Toyota Integrates Product Development
by Dunvard K. Sobek, II; Jeffrey K. Liker; and Allen C. Ward

79 The Teaching Organization
by Noel M. Tichy and Eli Cohen

87 Project: You
by Eric Matson