IEEE ENGINEERING MANAGEMENT REVIEW
ARCHIVES
Volume
28 Number 4
(ISSN 0360-8581) Fourth Quarter 2000
ENGINEERING THE BEST BUSINESS
2 From the Editor: Engineering a Balance
David J. Wells
8 Technology
Is Not Enough: Improving Performance by Building Organizational Memory
by Rob Cross and Lloyd Baird
17 Building
an Innovation Factory
by Andrew Hargadon and Robert I. Sutton
24 Rediscovering
Advisory Boards
by Roger M. Kenny
28 Economy of Control
by Richard J. Schonberger
35 The Silent Killers of
Strategy Implementation and Learning
by Michael Beer and Russell A. Einstat
46 Developing the Global
Leaders of Tomorrow
by Jill Conner
54 ISO 9000: What Is Its
Impact on Performance?
By Pietro Romano
69 20/20 ROI
by Amy Purcell
73 Six Sigma Beyond
Manufacturing-A Concept for Robust Management
by Mustafa R. Yilmaz and Sangit Chatterjee
81 Knowledge Management:
What Every Information Professional Should Know
by Jan Duffy
86 Knowledge Management:
A Selective Guide to Resources
by Christine Ferguson and J. Michael Pemberton
90 Thirty-Three
World-Class Competencies
by Margot B. Weinstein
93 Practical Pointers
for Board Meetings
97 Incremental Decisions
in a Complex World
by Chris Elliot
105 The New Economy
131 Book Reviews
132 Engineering
Management Great Books List
ENGINEERING MANAGEMENT
REVIEW
A publication of the IEEE Engineering Management Society