IEEE ENGINEERING MANAGEMENT REVIEW
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Volume 29 Number 3
(ISSN 0360-8581) Third Quarter 2001

FACING CHALLENGE

2 From the Editor: Something New in Review
David J Wells

4 Surf's Up
Linda Kosmin Langford

6 Innovation in Sight
John D. Trudel

8 Moving Upward in a Downturn (Executive Summary)
by Darrell Rigby

14 Driving Organizational Change in the Midst of Crisis
by John S. Carroll and Sachi Hatakenaka

23 The Coming Crunch (Executive Summary)
by Matt Bolch

27 Holding Your Top Talent (Executive Summary)
by Phillip M. Perry

32 Hey, Coach!
by JoAnn Greco

36 Perspectives on Roadmaps: How Organizations Talk about the Future
by Thomas A. Kappel

49 A Ticket to Ride
by Kristine Ellis

56 Knowledge Management is a Person-to-Person Enterprise
by Joseph F. Coates

60 Electronic Records Management Defined by Court Case and Policy
by David A. Wallace, PhD

68 Electronic Mail: From Computer to Courtroom
by John J. DiGilio, J.D.

77 Activity-Based Costing for the Small Business: A Primer
by Sidney J. Baxendale

87 Understanding Buyer and Supplier Power: A Framework for Procurement and Supply Competence
by Andrew Cox

95 Book Reviews

ENGINEERING MANAGEMENT REVIEW
A publication of the IEEE Engineering Management Society