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 Companies seeking to change their operating concept from task specialization to process centering can look to the Internet for approaches and counsel. Suggestions for identifying and naming core processes are abundant. Theories are shared for energizing self-directed teams of employees to focus on common process objectives across departmental boundaries. Strategies and criteria are given for successful benchmarking. Tools, including software, are evaluated that facilitate measurement of outcome values. The following sites represent examples of Web resources with useful information about various aspects of process-based management, including related theories, practices, and tools.
 

Baldridge National Quality Program (BNQP)
http://www.quality.nist.gov/
Posted here are program materials, information about business eligibility, and application forms for the Malcolm Baldridge National Quality Award. The American Society for Quality administers the award under contract to NIST, an agency of the U.S. Department of Commerce. Process management is one of the key categories considered when a company's performance excellence is being evaluated as part of the award application process. Included are self-audit questionnaires emphasizing business, product, service, and support processes. Companies not planning to contend for the award can still benefit by applying the award criteria and supporting self-audit questionnaires, which are freely available from this site, to self-analyze their own business performance.

BetterManagement.com
http://www.bettermanagement.com/
This education-oriented Web portal strives for comprehensive coverage of all aspects of performance management. Topics include process planning, enterprise management, performance measurement, performance solutions, financial management, and value partnering. It is free to access and delivers scholarly case studies, white papers, and journal articles. Many cover emerging initiatives and techniques for leveraging new technologies. Contributions are often made by industry leaders. Added-value features include Webcast interactive seminars, link exchanges, brief audio bytes giving management advice, and electronic newsletters. Their online bookstore facilitates the purchase of printed publications and audiovisuals.

Business Process Resource Centre
http://bprc.warwick.ac.uk/
The University of Warwick focuses on three major themes: Complexity in Social Systems, Knowledge Management, and Professional Development and Business Restructuring. Moreover, this site serves as a full-service portal featuring an abundance of links to research, events, full-text publications, university programs, and other training opportunities. Also, software is identified that facilitates performance analysis, process assessment, and enterprise modeling. New content-rich relevant sites are tracked throughout the world.

Free Management Library
http://www.mapnp.org/library/
This site was developed as a freely accessible resource for information exchange. Anyone interested in reading or contributing practical information about business, management, and organizations is invited to participate. An abundance of knowledge and documentation is shared. Varying business perspectives are posted. Current performance program trends are detailed. Links are provided to related sites. On-line discussion groups are described. Various management guidelines are discussed. Business assessment tools and sample business plans are shared. Publications are recommended for further reading. Business process re-engineering is one of the 675 topics covered within 72 subject categories.

Hammer and Company
http://hammerandco.com
Dr. Michael Hammer is the author of several best-selling scholarly management books about corporate reengineering and process-centered management. This Web site describes comprehensive fee-based courses, forums, tutorials, and clinics offered by this company. Many of the educational efforts focus on strategies for transitioning to, implementing, and managing the process enterprise.

The Balanced Scorecard Institute
http://www.balancedscorecard.org/
Emphasis by this nonprofit organization is on centralizing information on the Web about this specific management approach and measurement-oriented methodology. Focus is on alignment of metrics based on multiple perspectives in support of operational excellence. Measurements are described that take into account customers, outcome values of core business processes, company development indicators, and short- and long-term financial performance data.