Young Researchers
Discuss Dialog
By
SVETLANA STENCHIKOVA
On the Saturday preceding Interspeech 2006,
forty young researchers from around the
globe came together for the second
meeting of the
Young Researchers Roundtable on Spoken Dialogs. The
goal of the Roundtable was the search for the "holy grail" of dialog systems.
The Round Table featured presentations and discussions on a range of topics
including paralinguistic phenomena, evaluation of dialog systems, statistical
methods, rapid development, and more.
Discussion of
dialog system
evaluation included spoken dialog system
architectures ranging from simple VXML-based form filling to more sophisticated
natural language understanding (as in TRIPS) to dialog management (as in
Ravenclaw) technologies. Other areas in the speech/NLP community are benefiting
from the yearly competitions which drive the researchers to create new methods
and perfect them. An idea of dialog system competition was proposed but the
obvious difficulties arise. Most significantly, how to compare
The technology used to build a system and the
system's domain is tightly interdependent. A simple form filling system is more
natural to be implemented using a VXML interface, while more complex
decision-based system is not.
A question was raised "How can we make the
dialog systems more popular?" Currently many people prefer speaking to a
representative and try to skip system's menus to get connected directly to a
live representative. We differentiated between the two types of systems based on
the purpose:
The conclusion of this discussion was that the
systems that benefit the caller by either saving time, giving an opportunity to
access otherwise unavailable information are the types of systems would be
preferred by users.
Many ideas about the Next Killer Application
were also discussed:
-
command and control dialogs for cell phones
-
dialogs on multimodal devices
-
"smart house" helping elderly.
-
In-car control applications with wide range
recognition features
-
Video games where AI game characters engage
in intelligent dialogs
-
Developing world application, providing
information access for the third-world countries
-
Survey applications
-
Dialogs for Robots
The consensus on the question of the "Next
Killer Application" has not been reached, although everyone agreed that a
breakthrough in ASR technology will give a new life to the research on dialog
systems. |